HH988 Privacy Policy

This Privacy Policy applies to everyone who visits hh988.onl, creates an account, makes a deposit, places a bet, plays a casino game, uses a bonus, or contacts HH988 support. It covers data collected through the website, any associated mobile-optimised version and direct support communications.

The policy is written in plain English for Pakistan players. Where you read "HH988", "we" or "us", this refers to the operators of the hh988.onl platform. Where you read "you" or "your", this refers to you as the user of the platform.

If you do not agree with how your data is handled as described here, you should not create an account or use the platform's real-money features. If you already have an account and wish to close it, contact support via live chat.

HH988 collects personal data in three main ways: information you provide directly, information generated automatically when you use the platform, and information provided by third-party payment processors.

Information you provide directly:

• Full name, date of birth, email address and contact number at registration
• CNIC or other government-issued identity document during KYC verification
• Payment account details (JazzCash number, bank account, etc.) when making deposits or requesting withdrawals
• Communication s you send to support — live chat messages, queries and feedback

Information collected automatically:

• IP address and general location data derived from it
• Device type, browser version and operating system
• Pages visited, time spent on each page and navigation paths through the platform
• Game sessions — which games were played, bet amounts, session duration and outcomes
• Login timestamps and session activity logs

Information from payment providers:

• Transaction confirmation references from JazzCash, Easypaisa, Raast, bank transfer and card processors
• Payment status updates — successful, pending or failed transaction notifications

Every piece of data collected by HH988 is used for a specific, defined purpose. Here is how the different types of data feed into the operation of the platform:

• Account management: Your name, email and contact number are used to maintain your account, send security notifications and respond to support queries
• Age and identity verification: Date of birth and CNIC data confirm you meet the 18+ requirement and that withdrawals go to the confirmed account holder
• Payment processing: Transaction reference data is used to match deposits and withdrawals, resolve payment disputes and maintain accurate account balances
• Fraud prevention: IP address, device data and session logs are analysed to detect unusual patterns, multiple account attempts and suspicious transaction activity
• Platform improvement: Aggregated and anonymised usage data helps identify which features work well and which need improvement — without identifying individual users
• Responsible gaming monitoring: Game session data and spending patterns are reviewed to identify accounts that may benefit from responsible gaming tools or support intervention
• Marketing communications: If you have opted in, your email or phone number may be used to send you information about promotions, new games and platform updates. You can opt out at any time

HH988 does not sell, rent or trade your personal data. Sharing your data with any external party happens only in the following circumstances:

• Payment processors: Transaction data is shared with JazzCash, Easypaisa, Raast, banking partners and card processors solely to process your deposits and withdrawals
• Identity verification services: Where third-party KYC tools are used to verify document authenticity, the relevant document data is shared with those services under data processing agreements
• Game providers: Your account reference (not your full identity) may be shared with third-party game providers to operate game sessions and resolve round disputes
• Legal obligations: If HH988 is required by law, court order or regulatory demand to disclose user data, we will comply with that requirement. We will inform you of such requests where legally permitted to do so
• Fraud prevention: Where fraud is suspected, relevant data may be shared with financial institutions or law enforcement to protect the integrity of the platform and its users

All third parties who receive data from HH988 are required to handle it in accordance with applicable data protection standards and are prohibited from using it for purposes beyond those for which it was shared.

HH988 does not store full payment credentials on its own servers. When you make a deposit via JazzCash, Easypaisa, Raast or bank transfer, the actual transaction is handled by the payment provider's secure environment. HH988 receives only a transaction reference number and status confirmation.

For card payments, card number, CVV and expiry data are handled entirely by the payment processor under PCI-DSS standards. HH988 sees only a tokenised reference and the last four digits of the card number, which are stored for your reference in account history.

Withdrawal payment account details — such as a JazzCash number or bank account number — are stored in encrypted form and accessed only by the payments processing team when processing a withdrawal request. This data is not accessible through general account management interfaces.

HH988 uses cookies and similar tracking technologies to operate the platform and improve the user experience. Cookies are small text files stored on your device by your browser when you visit a website.

Essential cookies are required for the platform to function. They maintain your login session, remember your preferences and protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.

Analytics cookies collect anonymised data about how pages are used — which sections are visited, how long players stay and which features are engaged with. This data helps HH988 identify where the platform can be improved. Analytics data does not identify individual users.

Preference cookies remember choices you make on the platform — such as language preference or notification settings — so you do not need to reset them every session.

Most browsers allow you to control cookies through their settings. Disabling essential cookies will affect platform functionality. Disabling analytics cookies will not affect your ability to use the platform. Your browser documentation will explain how to manage cookie settings for your specific browser.

HH988 retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods are set based on the type of data and its purpose:

• Account registration data: Retained for the life of the account plus a minimum of 5 years after account closure, to support dispute resolution and legal obligations
• Transaction records: Retained for a minimum of 5 years after the transaction date, consistent with financial record-keeping requirements
• KYC documents: Retained for the life of the account plus 5 years, or as required by applicable verification and anti-money-laundering standards
• Support communications: Retained for 2 years after the last interaction, to maintain a record for dispute resolution
• Game session logs: Retained for 2 years after each session, primarily to support game round dispute resolution
• Analytics data: Retained in anonymised, aggregated form indefinitely; individual session data is anonymised within 90 days

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to any individual.

When HH988 requests identity verification — typically at the point of a withdrawal request — you will be asked to provide a copy of your CNIC and potentially a document confirming your address or payment account ownership.

Documents submitted for KYC are stored in a separate, access-controlled repository that is isolated from the general platform database. Access is restricted to the compliance and payments teams who need it to complete the verification process. Documents are not shared with game providers, marketing partners or any other third party.

Once verification is complete, your account is marked as verified. You will not normally be asked to resubmit the same documents unless they have expired or there is a specific reason to re-verify your identity.

As an HH988 account holder, you have the following rights regarding your personal data. All requests are handled through the support team via live chat or the support email address shown in the footer.

HH988 applies technical security measures to protect the data held on our platform — encrypted databases, restricted staff access controls, regular security reviews and encrypted data transmission throughout the platform. These measures reduce the risk of unauthorised access to your data.

However, account security is a shared responsibility. You are responsible for keeping your login credentials — username and password — confidential. Do not share your password with anyone, do not use the same password across multiple platforms, and use a strong password that is not easy to guess.

If you believe your account credentials have been compromised, change your password immediately through the account settings page and contact support via live chat to report the situation. HH988 can flag your account for additional security review and, if necessary, freeze it temporarily while the issue is investigated.

HH988 staff will never ask for your password. Any communication claiming to be from HH988 and requesting your password is fraudulent — report it to support immediately.

HH988 is strictly for adults aged 18 and above. The platform does not knowingly collect or process personal data belonging to individuals under the age of 18. Age verification is applied during registration and, where required, through KYC documentation checks.

If HH988 becomes aware that personal data has been collected from a person under 18, the relevant account will be closed immediately, data will be deleted where legally permissible, and any funds held in the account will be handled in accordance with the Terms and Conditions applicable to underage accounts.

If you are a parent or guardian and believe a minor has registered on HH988, contact support via live chat immediately with the relevant account details so the situation can be investigated and resolved.

HH988 may update this Privacy Policy from time to time to reflect changes in how the platform operates, new services being added or changes in applicable data protection standards. The date at the top of this page shows when the policy was last reviewed and updated.

Where a change to this policy is material — meaning it significantly affects how your data is used or your rights over it — registered users will be notified through the platform or by email before the change takes effect. For minor clarifications and non-material updates, the page will simply be updated with the new effective date.

Continued use of the platform after an updated Privacy Policy is posted constitutes your acceptance of the updated terms. If you do not agree with a material change, you should close your account before it takes effect by contacting support.

All privacy-related queries, data access requests, correction requests and deletion requests are handled through the HH988 support team. The fastest way to reach support is via live chat, available 24 hours a day directly within the platform.

For written requests — particularly formal data access requests or deletion requests — you can contact HH988 by email using the address shown in the footer of this page. Written requests are acknowledged within 2 business days and resolved within 30 days in most cases.

When submitting a data request, include your registered account username and the nature of your request so the support team can locate your records and process your request as efficiently as possible.